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Details
  • $attribute.Name Author: Verint
  • $attribute.Name GroupBy: Verint Listings
  • $attribute.Name Product: Integration Studio , Workforce Management
  • $attribute.Name Type: Adapter
  • $attribute.Name Language: English US
  • $attribute.Name Price: Paid
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Salesforce Adapter for Workforce Management - Sync WFM Schedule to Salesforce Calendar

What is it?

The adapter gathers an employee’s scheduled shifts and activities from Verint WFM and updates their Salesforce calendar accordingly, adding and deleting scheduled events.

  • The adapter runs once daily and updates the next 14 days of events.
  • All events added to the calendar are set to Busy (vs Free) and Public (vs Private).
  • The events are noted as being added to the calendar by Verint.

What's required?

  • Verint Workforce Management
  • Salesforce