Syndeo Conversational AI platform comprises the following core elements:
- Provides an omnichannel customer experience – enabling communication with your customers via multiple digital messaging channels (including WeChat, WhatsApp, Viber, Telegram, Facebook Messenger, SMS and WebChat). It creates a single experience combining bots and live interactions and is seamlessly deployed across all channels.
- AI-enabled – leverages Natural Language Understanding (NLU) with Syndeo’s inbuilt Kelvin AI engine, while also facilitating a Bring Your Own Technology (BYOT) approach with pre-existing integration to marketing leading AI capability including Google, Microsoft and Large Language Models.
- Designed for business users – enabling you to configure your customer experience in a rapid and iterative manner, incorporating NLU and directed dialogue. Manipulate and manage machine learning data, regardless of the underlying NLU, in a single AI workbench. Simulate customer interactions via our CX simulator.
Natively integrated with Verint \ Engagement Orchestration Live Chat for seamless escalation to the agent in a single view agent desktop.
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Want to know more? Watch Syndeo on our Marketplace Showcase Webinar series here:
