• Verint Marketplace

    Verint Marketplace

    Get the most from your Verint solutions with these downloadable assets offering the latest innovations—some free, and some available for purchase from our partners.
Details
  • $attribute.Name Author: Syndeo
  • $attribute.Name GroupBy: Partner Listings
  • $attribute.Name Product: Channel Automation
  • $attribute.Name Type: Automation
  • $attribute.Name Language: English US
  • $attribute.Name Price: Paid
  • $attribute.Name Support: support@syndeo.cx
  • $attribute.Name Website: https://syndeo.cx/resources/conversational-ai-for-verint/
Contact Us

Syndeo Conversational AI for Verint

Syndeo Conversational AI platform comprises the following core elements: 

  1. Provides an omnichannel customer experience – enabling communication with your customers via multiple digital messaging channels (including WeChat, WhatsApp, Viber, Telegram, Facebook Messenger, SMS and WebChat). It creates a single experience combining bots and live interactions and is seamlessly deployed across all channels.
  2. AI-enabled – leverages Natural Language Understanding (NLU) with Syndeo’s inbuilt Kelvin AI engine, while also facilitating a Bring Your Own Technology (BYOT) approach with pre-existing integration to marketing leading AI capability including Google, Microsoft and Large Language Models. 
  3. Designed for business users – enabling you to configure your customer experience in a rapid and iterative manner, incorporating NLU and directed dialogue. Manipulate and manage machine learning data, regardless of the underlying NLU, in a single AI workbench. Simulate customer interactions via our CX simulator. 

Natively integrated with Verint \ Engagement Orchestration Live Chat for seamless escalation to the agent in a single view agent desktop.

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Want to know more? Watch Syndeo on our Marketplace Showcase Webinar series here: