What is it?

Syndeo Experience Apps for Retail is a suite of Generative AI applications equipped with sentiment analysis, context and guardrails, all designed for retail marketing, sales and service.

With Syndeo Experience Apps, businesses can effortlessly establish new digital channels and seamlessly configure, launch and fine-tune apps to amplify marketing efforts, increase conversions and improve customer satisfaction.

How does it work?

Syndeo Experience Apps for Retail integrate with Verint Channel Automation to:

• Enable retail customers to self-serve on Verint Live Chat, or other digital channels, using Generative AI apps.
• Enable apps to access, create and delete customer data.
• Enable apps to automate the creation of cases in the Verint case management system.
• Enable apps to seamlessly connect a customer to an agent with full conversational context.
• Enable real-time sentiment analysis in the Verint Cloud Desktop.

What is required to work?

To implement Syndeo Experience Apps for Retail customers need:

• The Syndeo Conversational AI Platform.
• Verint Channel Automation.

What are the Benefits of using it?

Syndeo Enterprise Apps for Retail enable enterprises to achieve the following key benefits:

• Increase leads.
• Boost conversions.
• Improve customer satisfaction and retention.
• Improve agent insights and experience.
• Improve operational efficiency.

How much does it cost?

Syndeo Experience Apps are charged on an interaction basis with a minimum commit per month.  Please refer to Syndeo pricing or Verint for more details.