Talkdesk CX Cloud is an end-to-end cloud contact center solution with Talkdesk AI for a better way to great CX. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, employee collaboration, and customer experience analytics to align and drive CX winning behaviors across your organization. 

The Talkdesk Verint WFM Cloud Connector ensures customers can plan, manage, and track employee work more effectively by establishing a continuous data flow between both solutions' environments.

Interaction history sync  

Queue/ring group historical synchronization with Verint's WFM platform allows workforce planners to benefit from highly accurate forecasts to make better staffing decisions.  

Real-time presence data

Agents' presence status on Talkdesk Workspace is shared in real-time for adherence tracking and monitoring using Verint's WFM interface, enabling supervisors to act on repetitive out-of-adherence behaviors.

Agent Performance Reporting

Employee-level performance reporting provides data for Verint's agent scorecards. 

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