What is it?
The Truiem Adapter for Data Insights integrates Truiem’s TruExperience
telemetry into the Verint platform, enabling proactive visibility into how employee IT service performance directly impacts customer experience.
How does it work?
Truiem’s TruExperience measures and assesses the health and availability of critical employee IT services, including web apps, secure connectivity, network, voice, VDI/endpoints. It then feeds this data into Verint Data Insights, which contextualizes CX outcomes with underlying EX dependencies.
What is required to work?
- Verint Data Insights platform access
- Truiem TruExperience subscription with experience collector deployment across employee endpoints measuring critical IT services
Truiem TruExperience:
What are the Benefits of using it?
The TruExperience adapter provides an Employee Experience visibility layer that expands the data inputs into Verint’s CX automation, enabling better decision making and ultimately greater application availability.
- Aligns Customer Experience (CX) with Employee Experience (EX) by exposing systemic friction masked by underreporting
- Proactively identifies IT service impairments before they degrade customer interactions
- Worker and workforce baselining delivering visibility and understanding to experience outcomes
- Improved alignment with business, partner, client, and customer stakeholders ensuring that worker and/or workforce delivery meets or exceeds expected goals.
- Surfaces sub-outage-level impairments to reveal real financial and operational impact
- Enhances CX automation outcomes with richer context and actionable intelligence