What is it?
The adapter gathers an employee’s scheduled shifts and activities from Verint WFM and updates their UKG calendar accordingly, adding and deleting scheduled events.
- The adapter runs weekly and updates events on the UKG calendar for the next 21 days
- Events are detailed, set to the employees’ local time zone, and categorized as "Busy" and "Public"
- Scheduled events are noted as being added to the calendar by Verint.
What's required?
- Verint Workforce Management
- Ultimate Kronos Group (UKG) Pro