• Verint Marketplace

    Verint Marketplace

    Get the most from your Verint solutions with these downloadable assets offering the latest innovations—some free, and some available for purchase from our partners.
Details
  • $attribute.Name Author: Group Elite Communications
  • $attribute.Name GroupBy: Partner Listings
  • $attribute.Name Product: Speech Analytics
  • $attribute.Name Version: 15.2
  • $attribute.Name Type: Plugin
  • $attribute.Name Modalities: Voice
  • $attribute.Name Language: English US
  • $attribute.Name Price: Paid
  • $attribute.Name Support: Support Email: support@groupelite.com Phone: 1-888-866-0337
  • $attribute.Name Website: https://www.groupelite.com/eliteconnect
Contact Us

EliteConnect Integration for Verint and Salesforce

Discover the Verint/Salesforce add-on that brings interactions and journeys to life with a single click. EliteConnect integrates the Verint and Salesforce to provide two critical pieces of functionality.

#1 - Make Verint recordings searchable by new data fields from Salesforce - customer number, customer status, order status, Zip/Postal Code, and many more. Often these are values that aren't natively in Verint but can be added through EliteConnect. Values such as:

  • Customer Status
  • Order Number
  • Method of Payment
  • Zip/Postal Codes
  • Or…any value you choose

#2 - EliteConnect brings the latest recordings directly into Salesforce for playback. Launch a recording from Salesforce with a single click.  Users typically need recordings inside Salesforce to reduce research times for:

  • First Contact Resolution
  • Escalation Management
  • Customer Churn
  • Fraud Investigations
  • Journey Mapping

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Want to know more? Watch EliteConnect by Group Elite on our Marketplace Showcase Webinar series here: