Discover the Verint/Salesforce add-on that brings interactions and journeys to life with a single click. EliteConnect integrates the Verint and Salesforce to provide two critical pieces of functionality.
#1 - Make Verint recordings searchable by new data fields from Salesforce - customer number, customer status, order status, Zip/Postal Code, and many more. Often these are values that aren't natively in Verint but can be added through EliteConnect. Values such as:
- Customer Status
- Order Number
- Method of Payment
- Zip/Postal Codes
- Or…any value you choose
#2 - EliteConnect brings the latest recordings directly into Salesforce for playback. Launch a recording from Salesforce with a single click. Users typically need recordings inside Salesforce to reduce research times for:
- First Contact Resolution
- Escalation Management
- Customer Churn
- Fraud Investigations
- Journey Mapping
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Want to know more? Watch EliteConnect by Group Elite on our Marketplace Showcase Webinar series here:
