Servion’s API consulting service is ideal for clients looking for automatic data import and export between the Verint cloud platform and other third-party solutions. Listed below are few customer use cases where our API consulting service were used to develop integrations between Verint Cloud Platform and third-party applications.

Example 1:

The client, a leading digital clinic for joint and muscle pain wanted to integrate the digital channel interaction (audio & data) history and metadata from their ACD platform into Verint's data management system for quality evaluation purpose. The Servion consulting team assisted the customer in developing a solution using a cloud ingestion API.

Business outcome: The client was able to access and evaluate all the digital channel interaction history and metadata in the Verint QM interface.  

Example 2:

The client, a fast-growing ecommerce jeweler was looking for an automated solution to onboard new users (with the right profiles) from their payroll system into the Verint Cloud Workforce Management system. The Servion consulting team helped build a connector had the ability to auto-sync users from the client’s payroll system to their WFM.

Business outcome: This solution helped the client eliminate human errors during the user onboarding process and reduced the time taken to onboard new users to the Verint Cloud WFM platform.

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