At SPAR we believe that intelligent flow of information represents our greatest opportunity to improve the customers and employees experience. That’s why we’ve created this widget to bring the power of knowledge to where people are.

The exciting part about our widget is that we are creating knowledge that reacts to user’s interactions. For example, as a user, you don’t have to actually do anything, it is going to happen automatically as you create a case or interact with a different field. We made this widget to inject knowledge into Salesforce so the users get to access knowledge seamlessly and contextually. It is amazing how much time you will save! 

With our native widget, you can also link knowledge articles and documents to the cases right within Salesforce, so you can support downstream reporting AND when you go back to that case, you can find out what articles were referenced in solving that case.

This will also help you to continue achieving your compliance and regulation requirements.

To highlight some of the key benefits:

• Knowledge that gets automatically updated depending on the interaction and/or the user profile.
• Allowing users searching within the knowledge
• User having a fully-featured browsing experience within the knowledge panel.

This is the knowledge that can also be easily used in use cases outside your CRM throughout your enterprise ecosystem: Web self-service use cases, into the agent desktop use cases, human resources, or chatbot use cases.

Our subscription model (per user/month) allows any team, small or large, to take advantage of knowledge as a service within the Salesforce ecosystem.

Watch a quick demo here: https://vimeo.com/sparsolutions/KMSalesforceAddon

To learn more please visit us at: https://sparsolutions.com/verint-knowledge-management-salesforce-teams-integration/