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Documentation
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Workforce Management
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WFM Essentials
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WFM Administration
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WFM Forecasting and Scheduling
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Getting started with Forecasting and Scheduling
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Campaigns and scheduling periods
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Forecasts
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Service goals and requirements
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Allocations
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Backlog Age
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Generating a schedule
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Viewing a schedule
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Editing a schedule
Editing the calendar manually
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Create a shift assignment
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Non-standard shift assignments
Edit a non-OT extension shift gap
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Create a shift event
Calendar, time off and unavailability events
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Create a calendar event
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Create a time-off event
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Create an unavailability event
Attendees tab settings
Recurrence tab settings
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Recurring events
Edit a recurring event series
Bulk edit instances of recurring calendar events
Manage recurring floating templates
Edit single-instance events
Edit multiple shifts and shift events
Edit multiple calendar events
Add a new assignment for a single employee
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Copy and paste single-instance assignments overview
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Copy and paste entire schedule overview
Undo calendar actions
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Scheduling eLearning and Coaching assignments
Move or resize scheduling components
Configure employee columns
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Lock or unlock multiple components
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Phantom scheduling
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Manage events by grouping schedule information
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Scheduling classes
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Shift constraints
View and edit an individual employee schedule
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Deleting components in WFM
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Distributing a schedule
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Forecasting and scheduling scenarios
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Tracking queue performance
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Tracking hiring plan performance
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Long Term Forecast
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Planner
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Operations scheduling
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Troubleshooting schedule messages
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WFM Frequently Asked Questions (FAQs)
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Preference-based scheduling
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WFM My Home
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WFM Request Management
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WFM Tracking
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WFM Request Anything Admin
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WFM Request Anything Manager
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WFM Strategic Planner
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WFM TimeFlex Admin Guide
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WFM TimeFlex Employee Guide
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WFM TimeFlex Reports Guide
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Workforce Management Accessibility Enhancements
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Workforce Management Integration
Bulk edit instances of recurring calendar events
Revision
Creation Date
Revision Author
Current Revision
31 Mar 2026 7:08 PM
Verint Connect
View current version