We are pleased to announce the general availability (GA) of Channel Automation (CA) and Knowledge Management Enterprise (KME) 2025R1 for on-premise installations.
This release delivers key improvements which impact configuration, behaviour and general usage.
Highlights include:
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Updates affecting both CA and KME
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Authentication
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Ability to configure multiple SSO implementations.
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Attachments
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All file uploads and downloads in the Agent Desktop are now handled by the Attachment Service.
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New system properties to configure Upload Types.
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Changes to Upload Pre-Check behaviour.
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Updates to Attachment Service API.
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Channel Automation
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Messaging
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Public X now supported.
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One Click Wrapup for Async Messaging.
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Ability to preview Messaging Work Items in Work List.
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View Parked Interactions in Work List.
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New Daily Statistics section in the Async Messaging Dashboard.
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Update to Work Management columns in Async Messaging Dashboard.
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New Behaviour When Chat Session Ends Unexpectedly.
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Auxiliary Panel
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UI updates to Knowledge widgets in the Auxiliary Panel.
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Knowledge Management Enterprise
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Ability to configure which Tagsets are used as search filters.
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Ability to use Knowledge Automation Bot in Suggested Knowledge Widget.
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Ability to configure default values for the creation date filter.
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For detailed information on the features added in this release, refer to the 2025R1 Release Pack.
The em-docs.verint.com home page provides a starting point to access the Channel Automation and Knowledge Management Enterprise documentation.
To obtain the 2025R1 software, please raise a fulfilment helpdesk ticket.
To be notified of HFR releases for this or other versions, please turn on notifications for the Release News feed on Verint Connect.
