Engagement Management 15.3 2020R2 HFR2 is now available for download.
- To obtain the HFR, access the download link here
- To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in this release, see https://verintconnect.com/Authoring/EIS/Technical/Assets/151%20Documents/15.3%202020R2/EM%2015.3-2020R2-HFR2%20Release%20Notes.html
This HFR contains updates to the Messaging Channel, and the Work List. To view more details and links to the relevant documentation, please refer to:
To view documentation on installing HFRs see:
http://em-docs.verint.com/15_3/em-install-docs/Content/Installing_EM/Upgrading_EM.htm
