Engagement Management 15.3 2021R1 HFR1 is now available for download.
- To obtain the HFR, access the download link here
- To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in this release, see https://verintconnect.com/Authoring/EIS/Technical/Assets/151%20Documents/15.3-2021R1/EM%2015.3-2021R1-HFR1%20Release%20Notes.html
This HFR includes updates to the Customer Service API, Smart Match attributes, the Agent Service API, and Knowledge Management. See https://em-docs.verint.com/15_3/em-release-pack/Content/Hot_Fix_Rollup_Functionality_Changes.htm for more details on these features.
To view documentation on installing HFRs see:
http://em-docs.verint.com/15_3/em-install-docs/Content/Installing_EM/Upgrading_EM.htm
