Release News

Channel Automation / Knowledge Management Enterprise 2025R1 HFR8 Released

Milne, Jessica — Thu, 26 Mar 2026 12:24:33 GMT

Channel Automation / Knowledge Management Enterprise 2025R1 HFR8 is now available for download. The HFR is available here. To view the Release Notes, which contains a list of the fixes and enhancements made to the p...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR19 Released

Milne, Jessica — Wed, 04 Mar 2026 16:49:41 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR19 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2025R1 HFR7

Milne, Jessica — Mon, 16 Feb 2026 12:04:55 GMT

Channel Automation / Knowledge Management Enterprise 2025R1 HFR7 is now available for download. The HFR is available here. To view the Release Notes, which contains a list of the fixes and enhancements made to the p...(read more)

Channel Automation / Knowledge Management Enterprise 2025R1 HFR6 Released

Milne, Jessica — Mon, 02 Feb 2026 13:23:00 GMT

Channel Automation / Knowledge Management Enterprise 2025R1 HFR6 is now available for download. The HFR is available here. To view the Release Notes, which contains a list of the fixes and enhancements made to the p...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR18 released

Milne, Jessica — Mon, 02 Feb 2026 13:16:42 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR18 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR22 Released

Milne, Jessica — Mon, 12 Jan 2026 10:38:46 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR22 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes made...(read more)

Channel Automation / Knowledge Management Enterprise 2025R1 HFR5 Released

Milne, Jessica — Mon, 08 Dec 2025 10:32:00 GMT

Channel Automation / Knowledge Management Enterprise 2025R1 HFR5 is now available for download. The HFR is available here. To view the Release Notes, which contains a list of the fixes and enhancements made to the produc...(read more)

Channel Automation / Knowledge Management Enterprise 2025R1 HFR4 Released

Milne, Jessica — Tue, 02 Dec 2025 11:15:12 GMT

Channel Automation / Knowledge Management Enterprise 2025R1 HFR4 is now available for download. The HFR is available here. To view the Release Notes, which contains a list of the fixes and enhancements made to the produc...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR19 and 20 Released

Milne, Jessica — Wed, 26 Nov 2025 16:21:09 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR19 and 20 are now available for download. The HFRs are available at the following links: HFR19 HFR20 To view the Release Notes, which contains a list of the fixes and...(read more)

Channel Automation / Knowledge Management Enterprise 2025R1 HFR3 Released

Milne, Jessica — Mon, 29 Sep 2025 10:48:23 GMT

Channel Automation / Knowledge Management Enterprise 2025R1 HFR3 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to th...(read more)

Channel Automation / Knowledge Management Enterprise 2025R1 HFR2 Released

Milne, Jessica — Fri, 19 Sep 2025 13:01:02 GMT

Channel Automation / Knowledge Management Enterprise 2025R1 HFR2 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to th...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR17 Released

Milne, Jessica — Tue, 12 Aug 2025 14:37:18 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR17 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR16 Released

Milne, Jessica — Tue, 12 Aug 2025 14:37:14 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR16 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to t...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR17 Released

Milne, Jessica — Tue, 12 Aug 2025 13:43:00 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR17 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the ...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR15 Released

Milne, Jessica — Tue, 22 Jul 2025 09:24:06 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR15 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to t...(read more)

Channel Automation / Knowledge Management Enterprise 2025R1 HFR1 Released

Milne, Jessica — Mon, 21 Jul 2025 12:16:25 GMT

Channel Automation / Knowledge Management Enterprise 2025R1 HFR1 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to th...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR14 Released

Milne, Jessica — Tue, 24 Jun 2025 12:28:34 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR14 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to&...(read more)

Channel Automation and Knowledge Management Enterprise 2025R1 Released

Lesley Gordon — Wed, 21 May 2025 09:29:13 GMT

We are pleased to announce the general availability (GA) of Channel Automation (CA) and Knowledge Management Enterprise (KME) 2025R1 for on-premise installations. This release delivers key improvements which impact configuration,...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR13 Released

Lesley Gordon — Tue, 20 May 2025 10:07:13 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR13 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to&...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR16 Released

Milne, Jessica — Fri, 16 May 2025 10:21:52 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR16 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR12

Milne, Jessica — Fri, 02 May 2025 13:01:47 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR12 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR11 Released

Milne, Jessica — Tue, 22 Apr 2025 09:52:08 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR11 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR10 Released

Milne, Jessica — Tue, 15 Apr 2025 15:33:46 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR10 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR15

Milne, Jessica — Wed, 09 Apr 2025 16:17:27 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR15 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR7

Milne, Jessica — Wed, 26 Feb 2025 13:21:24 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR7 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes ...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR5 and HFR6 Released

Milne, Jessica — Mon, 27 Jan 2025 12:22:54 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR5 and HFR6 are now available for download for on-premise installations. To obtain HFR5, click here. To obtain HFR6, click here. To view the Relea...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR4 Released

Milne, Jessica — Fri, 10 Jan 2025 15:10:45 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR4 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes ...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR14 Released

Milne, Jessica — Wed, 08 Jan 2025 12:01:42 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR14 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR13 Released

Milne, Jessica — Mon, 16 Dec 2024 15:34:46 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR13 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 HFR3 Released

Milne, Jessica — Mon, 09 Dec 2024 11:01:58 GMT

Channel Automation / Knowledge Management Enterprise 2024R6 HFR3 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the f...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR12 Released

Milne, Jessica — Tue, 03 Dec 2024 10:56:06 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR12 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR11 Released

Milne, Jessica — Mon, 18 Nov 2024 15:17:50 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR11 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the ...(read more)

Channel Automation / Knowledge Management Enterprise 2024R6 Released

Milne, Jessica — Fri, 15 Nov 2024 17:18:35 GMT

We are pleased to announce the general availability (GA) of Channel Automation (CA) and Knowledge Management Enterprise (KME) 2024R6 for on-premise installations. This release delivers key improvements which impact configuration,...(read more)

Case Management Enterprise / Knowledge Management Enterprise 15.3 2020R3 HFR15 Released

Milne, Jessica — Mon, 09 Sep 2024 11:08:01 GMT

Case Management Enterprise / Knowledge Management Enterprise 15.3 2020R3 HFR15 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR10 Released

Milne, Jessica — Tue, 27 Aug 2024 09:46:12 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR10 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the...(read more)

Engagement Orchestration / Knowledge Management Enterprise 2022R5 HFR17 Released

Milne, Jessica — Tue, 27 Aug 2024 09:42:36 GMT

Engagement Orchestration / Knowledge Management Enterprise 2022R5 HFR17 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made t...(read more)

Case Management Enterprise / Knowledge Management Enterprise 15.3 2020R3 HFR14 Released

Milne, Jessica — Wed, 10 Jul 2024 12:28:53 GMT

Case Management Enterprise / Knowledge Management Enterprise 15.3 2020R3 HFR14 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made...(read more)

Channel Automation / Knowledge Management Enterprise 2023R2 HFR9 Released

Milne, Jessica — Mon, 01 Jul 2024 14:41:29 GMT

Channel Automation / Knowledge Management Enterprise 2023R2 HFR9 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to&...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR9 Released

Milne, Jessica — Thu, 27 Jun 2024 15:35:09 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR9 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the ...(read more)

Channel Automation / Knowledge Management Enterprise 2023R1 HFR10 Released

Milne, Jessica — Fri, 21 Jun 2024 14:18:11 GMT

Channel Automation / Knowledge Management Enterprise 2023R1 HFR10 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR8 Released

Milne, Jessica — Wed, 08 May 2024 12:26:22 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR8 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the ...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR7 Released

Milne, Jessica — Mon, 08 Apr 2024 13:09:35 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR7 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the ...(read more)

Engagement Orchestration / Knowledge Management Enterprise 2022R5 HFR15 Released

Milne, Jessica — Thu, 04 Apr 2024 12:30:23 GMT

Engagement Orchestration / Knowledge Management Enterprise 2022R5 HFR15 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made t...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR6 Released

Milne, Jessica — Mon, 25 Mar 2024 14:39:09 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR6 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the ...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR5 Released

Milne, Jessica — Fri, 15 Mar 2024 14:35:43 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR5 is now available for download for on-premise installations. To obtain the HFR, click here. To view the Release Notes, which contains a list of the ...(read more)

Case Management Enterprise / Knowledge Management Enterprise 15.3 2020R3 HFR13 Released

Milne, Jessica — Mon, 04 Mar 2024 11:03:24 GMT

Case Management Enterprise / Knowledge Management Enterprise 15.3 2020R3 HFR13 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR4 Released

Milne, Jessica — Tue, 27 Feb 2024 14:51:41 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR4 is now available for download for on-premise installations. To obtain the HFR, click here. This HFR delivers the following behaviour change: Channel Automat...(read more)

Channel Automation / Knowledge Management Enterprise 2023R3 HFR7

Milne, Jessica — Fri, 23 Feb 2024 15:13:59 GMT

Channel Automation / Knowledge Management Enterprise 2023R3 HFR7 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to&...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR3 Released

Milne, Jessica — Fri, 09 Feb 2024 13:09:12 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR3 is now available for download for on-premise installations. To obtain the HFR, click here. This HFR delivers the following behaviour change: Channel Automat...(read more)

Case Management Enterprise / Knowledge Management Enterprise 15.3 2021R4 HFR9 Released

Milne, Jessica — Mon, 05 Feb 2024 11:29:03 GMT

Case Management Enterprise / Knowledge Management Enterprise 15.3 2021R4 HFR9 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements ...(read more)

Engagement Orchestration / Knowledge Management Enterprise 2022R4 HFR8 Released

Milne, Jessica — Fri, 19 Jan 2024 10:30:38 GMT

Engagement Orchestration / Knowledge Management Enterprise 2022R4 HFR8 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to...(read more)

Case Management Enterprise / Knowledge Management Enterprise 15.3 2020R3 HFR12 Released

Milne, Jessica — Wed, 17 Jan 2024 10:10:29 GMT

Case Management Enterprise / Knowledge Management Enterprise 15.3 2020R3 HFR12 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements...(read more)

Engagement Orchestration / Knowledge Management Enterprise 2022R5 HFR15 Released

Milne, Jessica — Mon, 08 Jan 2024 14:07:33 GMT

Channel Automation / Knowledge Management Enterprise 2023R1 HFR9 Released

Milne, Jessica — Mon, 08 Jan 2024 13:24:11 GMT

Channel Automation / Knowledge Management Enterprise 2023R1 HFR9 is now available for download. To obtain the HFR, click here. To view the Release Notes, which contains a list of the fixes and enhancements made to&...(read more)

Channel Automation / Knowledge Management Enterprise 2023R4 HFR2 Released

Milne, Jessica — Mon, 18 Dec 2023 16:53:39 GMT

Channel Automation / Knowledge Management Enterprise 2023R4 HFR2 is now available for download for on-premise installations. To obtain the HFR, click here. This HFR delivers improvements which impact configuration, behavio...(read more)