1 minute read
By Nancy Porte
Posted in Customer Engagement
As most of you probably have heard, big things are coming for Verint! As previously announced, Verint is becoming a pure-play customer engagement company February 1, 2021. This unique, singular time in our history is worth celebrating—and what we want to celebrate the most in our evolving journey is you, our customers and partners!
Historically, Verint has served two sets of markets: Customer Engagement and Cyber Intelligence. Customer Engagement customers are generally institutions interested in simplifying, modernizing, and automating their customer engagement initiatives, be it workforce engagement, experience management, self-service, fraud and security, or compliance. Cyber Intelligence customers are governments, critical infrastructure providers, and enterprises that use security and intelligence data-mining software to neutralize and prevent crime and cyber threats.
Today, the two organizations have minimal overlap between customers and solutions. Spinning out into two separate companies will enable both to optimize and advance their focus and investment on addressing their individual customers’ unique strategic needs. For you, we know this means things like striking the right balance between an elevated customer experience and improved operational efficiency.
As a result, the Verint brand is growing even stronger, and we’re thrilled you are taking this journey with us. As of the targeted separation in February 2021, our sole emphasis—from our innovation and products to our services and support-–will be customer engagement. We’ll be focusing all of our resources, time, and energy on strengthening how we serve our customers—and how you can best serve your customers.
To help you stay up to date on exciting developments related to the Verint separation, we have launched a new group in Verint Connect, Verint Re-Imagined. There you can learn about how we are evolving, what to expect, and how we are making things even better for you as a Verint customer. You will also find a list of frequently asked questions on the page. Don’t see an answer you are looking for? Then post a question to start the conversation, connect with others, and get an answer!
Stay connected and in the know…check it out!
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