Verint Extends VoC Suite to Digital Engagement with Acquisition of OpinionLab

Now, if a customer can say it, write it or click it, Verint and OpinionLab VoC solutions can collect, analyze and enable organizations to take action on it.

Verint and OpinionLab are now one!

With more customers than ever taking a “digital-first” approach to how they conduct research, perform transactions and solve problems, savvy companies need the ability to measure these digital experiences and act quickly on the resulting insights in order to deliver consistent, personalized service; foster seamless transitions from digital self-service to assisted service channels; and connect the complete customer journey.

Through its acquisition of OpinionLab, a leader in customer-initiated digital channel VoC, Verint has extended its customer engagement optimization portfolio to do just that.

With this combination comes the ability to measure digital transactional interactions on web and mobile devices, and analyze and act on feedback in-the-moment during the actual digital customer journey. 

Together with OpinionLab, Verint offers the broadest VoC suite for listening, analyzing and acting on the voice of the customer across channels—digital, voice, text and social.

Now, if a customer can say it, write it or click it, Verint and OpinionLab VoC solutions can collect, analyze and enable organizations to take action on it.

Notes Derek Koecher, senior vice president, corporate strategy and business development, CenturyLink:

“Customer experience is a centerpiece of CenturyLink’s strategy and critical to how we measure success. As our customers continue to engage us across channels, our combined Verint and OpinionLab solutions will enable us to measure and act even more effectively on their experiences throughout the customer journey.”  

Learn more here.