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  • Service Experience + Smartphones + Social Media: An Explosive Mix

    By  Verint Connect Member

    See the new Infographic built from results of the 2013 Ipsos Customer Insights survey. Click here . Today’s online, interconnected global world is different from the one our parents and grandparents lived in. Mobile networks, 3G/LTE and broadband…

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  • Acknowledging the Gorilla in the Contact Center

    By 

    If there is such a thing as a contact center asset that has been under-utilized in the past, I believe it is the agent or other contact center employee. I don’t mean to imply that contact center personnel don’t work hard enough because I think most readers…

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  • Employee Engagement: A Secret to Success

    By  Verint Connect Member

    What do you call it when employees feel passionate about their jobs, are committed to their organizations, and willing to go above and beyond? No, this isn’t a riddle—we call it employee engagement . They may help others with heavy workloads, volunteer…

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  • Quality in the U.S. Post Office

    By  Verint Connect Member

    While at dinner recently, I found myself in a conversation about quality with a regional Postmaster for the US Postal Service (USPS). I had always thought a contact center’s approach to quality—or the back office of a private company—would be vastly different…

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  • The WFO Market Leader for EMEA Is . . . Verint!

    By 

    Since 2005 Pelorus Associates has tracked world market shares for contact center recording systems and workforce management solutions. In our most recently published report titled 2013 World Contact Center Interaction Recording Systems Market , Verint…

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  • Pharmaceutical Services Provider Deploying Impact 360 for Back-Office Operations

    By 

    A leading pharmaceutical services provider to long-term care facilities is implementing Verint’s Impact 360 for Back-Office Operations to enhance efficiency in its pharmacy operations. The organization will use Impact 360 to gain insight into the effectiveness…

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  • Saddletree Research Guest Blog on Driving Innovation 2012

    By  Verint Connect Member

    Mardi Gras in June: Ideas, Innovation and Interaction in New Orleans I was pleased and honored to be invited to Verint’s user group event, Driving Innovation , last week in New Orleans. I was in good company as top Verint executives were joined by somewhere…

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  • A “Journey Moment”

    By  Verint Connect Member

    As my wife will attest, I just love the “ Journey moment ” commercial State Farm has been running for a little while now. If you haven’t seen it, a customer and his insurance agent are bantering back and forth and find themselves using lyrics from a song…

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  • Asking for Demographic Information can be Tedious, but Important

    By  Verint Connect Member

    To see how opinions vary between different groups in your survey audiences, it is important to be able to compare and cross-tabulate sub-groups. To do this, you should use demographic and firmographic questions to profile respondents and their organizations…

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  • Attendees Energized and Enthusiastic at Verint User Conference

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    More than 800 attendees and presenters from all over the world recently helped make Driving Innovation TM 2012, the Verint Systems global user conference, a resounding success.

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  • 2012 Parade of Innovators

    By 

    On the last night of Driving Innovation each year, we host a customer appreciation party for our wonderful attendees. This year since we are in New Orleans, it seemed fitting that we have a parade down Canal Street in grand Mardi Gras style. We had revelers…

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  • Nextiva Certification Roadshow

    By 

    Verint announces a five-city, Nextiva Certification Roadshow, part of the Verint University learning program. Verint will be bringing our trainers to various cities in order to help partners obtain the knowledge and certification needed to install, configure…

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  • Verint and KaBOOM build a playground

    By 

    What can you do in 6 hours with 200 people? Build a playground of course! On Monday February 6th a group of Verint employee volunteers, New Orleans community volunteers and Langston Hughes Academy volunteers banded together to build a wonderful new playground…

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  • Verint Video Intelligence Solutions Expands Learning Platform to Provide On-Demand Certification and Technology Training

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    Verint launches a new offering within the Verint learning management system for its Nextiva IP video solutions portfolio. Part of Verint University, the Verint Learning Center is a dedicated platform that provides customers and partners access to a rich…

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  • Verint Advances Voice of the Customer Analytics Portfolio

    By 

    Verint Systems recently announced a series of enhancements to its Voice of the Customer Analytics portfolio. Among the advancements to its Vovici Enterprise Feedback Management (EFM) software is the all-new “Insights” module, which introduces embedded…

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  • Upcoming Webinar: Enhance Business Performance with Nextiva Video Business Intelligence

    By 

    May 30, 2012 | 9:00 a.m. — 10:00 a.m. PT / 12:00 p.m. — 1:00 p.m. ET Designed with superior technology, Nextiva Video Business Intelligence (VBI) helps forward-thinking retailers capture and analyze shopper movement patterns. Leveraging this data, retailers…

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  • American Home Mortgage Servicing Implementing Verint Impact 360 Software

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    American Home Mortgage Servicing Inc. (AHMSI)—the 13th largest mortgage servicer in the country—is implementing Verint Systems’ Impact 360 Quality Monitoring software across the company’s Coppell, Texas and Jacksonville, Florida customer service centers…

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  • Build Your Brand by Deepening Customer Experiences

    By  Verint Connect Member

    As a retail customer, it’s one thing to appreciate a brand. It’s another thing entirely to experience that brand deeply – beyond the tangible aspects of the products purchased.

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  • Verint Receives New Certification from Harris Corporation for Public Safety IP Radio Compatibility

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    Verint Systems’ Impact 360 for Public Safety Powered by Audiolog solution has passed interoperability testing with System Releases OR9C for OpenSky and PR9C for P25 IP from Harris Corporation, a leading provider of advanced communication systems for government…

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  • Agricultural Co-op Implements Solution from Vovici, a Verint Company

    By 

    Southern States Cooperative, a Richmond, Virginia-based farm supply and service cooperative, has selected and implemented the enterprise feedback management (EFM) solution from Vovici TM , a Verint Company. Vovici solutions are designed to help improve…

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  • Don’t miss Verint’s webinar tomorrow on “Robust Video Management Suite: Nextiva Version 6.2″

    By 

    July 10, 2012 9:00 a.m. — 10:00 a.m. PT / 12:00 p.m. — 1:00 p.m. ET Learn about Verint’s latest video management software - Nextiva 6.2. With its powerful, fully integrated video management tools, Nextiva is the platform of choice for large decentralized…

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  • Hoffman’s Hot Seat: Interacting with the Empowered Customer

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    1to1 Media’s Tom Hoffman speaks with Dave Capuano, Vice President of Marketing at Vovici, a Verint Company, about different approaches for engaging today’s empowered customer.

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  • Mardi Gras in June: Ideas, Innovation and Interaction in New Orleans

    By  Verint Connect Member

    I was pleased and honored to be invited to Verint’s user group event, Driving Innovation , last week in New Orleans. I was in good company as top Verint executives were joined by somewhere around 900 enthusiastic customers and attendees from around the…

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  • What Is the Right Length for a Survey?

    By  Verint Connect Member

    At Verint’s recent Driving Innovation TM user conference, 65 percent of attendees reported that they capture customer input. Surveys are a popular way for doing this, and we received a number of best-practice questions about them during the conference…

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  • Verint Becomes Preferred Solution Developer in Cisco Developer Network

    By 

    Verint is now a Preferred Solution Developer—the highest attainable level—within the Contact Center and Unified Communications technology category of Cisco’s Developer Network Program. We have completed interoperability verification testing based on criteria…

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