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  • Social Media: Harnessing the Opportunity

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    This short video discusses how a lot of organizations are still finding their feet in social media. Some have yet to fully understand or embrace it. Some even fear it. Those fears are not unfounded, but are they missing out on the valuable opportunities…

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  • Don’t Miss Verint’s Webinar Tomorrow: Ease IP Video Migration with Nextiva EdgeVR and Op-Center

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    Join the Verint “Ease IP Video Migration with Nextiva EdgeVR and Op-Center” on May 15, 2012 at 9:00 a.m. — 10:00 a.m. PT / 12:00 p.m. — 1:00 p.m. ET

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  • Avoid Costly Mistakes By Listening to Your Customers

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    One of the biggest challenges faced by organizations today is that of listening to their customers across multiple channels. This video highlights the challenges organizations face in capturing feedback from all channels and how by not listening to the…

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  • Big Data, the Contact Center and the Intelligent Enterprise

    By  Verint Connect Member

    Looking back upon the last 18 months, it could easily be classified as “The Time of Big Data.” It seems that every technology vendor, business, and industry expert is touting it as the next great “possibility” for changing the way companies affect business…

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  • Five Tips for A Successful Productivity Improvement Initiative

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    Recently, a major banking and insurance firm undertook an initiative to improve employee productivity and throughput in their back-office operations. Using Verint ’s Impact 360 Desktop and Process Analytics TM solution, they were able to improve productivity…

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  • Participants Wanted for Ventana Research Survey on Customer Feedback

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    Is your organization collecting feedback from its customers through traditional and online channels, including social media? If so, Ventana Research invites you to participate in a survey investigating how organizations adopt and use customer feedback…

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  • Verint Renames Strategic Business Units

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    As Verint continues to advance its position as a market leader, it’s important to keep our corporate brand as strong and vibrant as the solutions we offer. To this end, we recently replaced the name of our “Witness Actionable Solutions ” business unit…

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  • Think Like Your Customers. It's a Big Deal.

    By  Verint Connect Member

    It’s important to keep in mind how critical it is to think like your customer. “Customers don't think in channels,” Verint SVP of global marketing Ryan Hollenbeck said when he spoke with Ginger Conlon of Direct Marketing News at Verint’s Driving Innovation…

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  • Give Correlation a Try

    By  Verint Connect Member

    Want to get new insights from your survey data? Or maybe you want a little help prioritizing areas you’ve uncovered for improvements? Give correlation a try. Correlation is a simple yet powerful technique for teasing new insights out of your survey…

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  • The Benefits of Speech Analytics Aren't Just Talk

    By  Verint Connect Member

    As worldwide organizations continue to look for ways to make big data actionable, solutions such as speech analytics are well positioned to help customers balance the need for uncovering new revenue opportunities, reducing costs and optimizing the customer…

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  • Going Mobile

    By  Verint Connect Member

    Maybe it’s because I was just listening to the rock band The Who on the treadmill the other day, singing “In the woods, or in the city, it’s all the same to me when I am mobile…” but doesn’t everyone, every business and every organization have to consider…

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  • Another Dinnertime, Another Call from an Election Pollster

    By  Verint Connect Member

    So its dinnertime in October on an election year – cue the phone calls from a political party with a computer-assisted telephone interview (CATI). I live in Virginia, often a battleground state during elections, and this year the pollsters are at it with…

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  • The 4 Best Panel Management Practices to Employ

    By  Verint Connect Member

    You have the panel management basics in place (a central email list for surveys; an ability to unsubscribe from the panel; and a record of panelist’ survey activity). You understand five panel management mistakes to avoid. You are ready to start experiencing…

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  • Back to School Primer: Survey Question Types

    By  Verint Connect Member

    One way organizations are aiming to make a positive impact on their customer’s experience is by creating new, more interactive and engaging surveys and questionnaires. Improving the experience your customers have with the feedback instruments you employ…

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  • The Use and "Abuse" of Survey Rating Scales

    By  Verint Connect Member

    One of the best aspects of my role as a sales engineer is encountering all the different organizations and business professionals who discuss their survey research projects with me. We often begin our discussions with thoughts on how to best gather the…

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  • When it comes to surveys what is the "right length"?

    By  Verint Connect Member

    I often get a lot of questions about what is the right length for a survey and whether survey fatigue has an impact on response rates and data validity. These are valid concerns. As I mentioned in a recent post, I was surprisingly disappointed by a…

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  • Verint Recognised for Leadership in Workforce Optimisation and Analytics

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    Research and Consulting Firms Cite Verint as “Hot Vendor” and WFO Market Share Leader in Multiple Segments. Top Product and Innovation Awards Reinforce our vision and commitment to enterprise WFO and Voice of the Customer solutions. Read more

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  • Four Ways Today's Top Companies Leverage Speech Analytics to Add Value

    By  Verint Connect Member

    Many organizations don’t realize it, but they have a potential gold mine of customer feedback at their fingertips. The sheer volume of data and the manual processes required to extract it has prevented them from uncovering this useful information. But…

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  • The Power of "Outside-In" Insights from Forrester's Harley Manning

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    By Anne Patton, Sr. Director, Corporate Communications, Verint Systems This morning at Driving Innovation 2013, Verint welcomed guest keynote speaker, industry analyst and author Harley Manning. As VP and research director at Forrester, Manning took…

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  • Big Data Can Offer a Big Payoff. Really!

    By  Verint Connect Member

    These days the Big Data buzz is growing louder, rapidly becoming a topic that organizations need to address. The volume of customer data has become so large—and is growing at such a fast rate—that “business as usual” can’t keep up anymore. It’s easier…

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  • The Path to Customer Service Success: How to Get There

    By  Verint Connect Member

    This week I had the pleasure of hosting a webinar presented by Harley Manning, Vice President and Research Director, Forrester Research. Harley leads Forrester’s team of analysts who cover topics ranging from strategy and design to metrics. He is also…

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  • Could 2013 Be the Year of the Customer in Retail Banking?

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    In September 2012, consumer giant ‘Which?’ found not one of the major high-street banks scored even an average customer satisfaction rating, despite holding more than 80% of the current account market. Simultaneously the Financial Services Authority published…

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  • MEET THE EXPERTS: Steve Williams, Practice Director, Desktop and Process Analytics

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    A company is only as good as its people. And we at Verint believe we have the best in their fields. Visit this blog to learn about the experts who are helping organizations achieve their cost, service and quality goals. Steve, you are Practice Director…

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  • WHAT IS Productivity Versus Effectiveness?

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    Oh, how times (and expectations) have changed. It used to be that to measure productivity an operations manager just needed to be able to track throughput at a department level (and possibly at an individual employee level). Not anymore. In today’s…

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  • WHAT IS Operational Excellence?

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    A recent LinkedIn post," Operational Excellence is ...?" asked group members to define operational excellence in three words. It was very interesting to see the variety of responses. A quick, non-scientific tally of responses shows that out of the first…

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