Safety and security are important topics worldwide, regardless of industry, business size or location. Whether it’s a multinational corporation or a small design shop, making employee security a high priority is always a safe choice.
By Verint Connect Member
Saddletree Research recently published a blog titled “ Mega Trends Rise Above Industry Noise ,” which highlights contact center industry mega trends revealed in the annual survey. In this blog, we’ll take a look at the first few trends—which include Big…
By Verint Connect Member
Excessive surveying is a leading cause of declining response rates from consumers. They are inundated with feedback requests through email, text, IVR, SMS, and social media. During a recent webinar Mike Clarkin, Global Vice President of Strategy and Marketing…
By Verint Connect Member
A new year often translates into new opportunities for customer experience (CX). The following highlights the trends that Verint is seeing, in addition to the advancements and changes it expects from the customer service industry in the coming months…
By Verint Connect Member
Organizations continue to be challenged with improving the customer experience (CX). They tend to prioritize other business needs versus developing and adequately funding a customer experience program. The questions we often hear from customers include…
By Verint Connect Member
When it comes to providing great customer service, many factors are in play. The essentials like managing the delivery of service, anticipating the needs of the customer, and handling exceptions are three critical ones. I’m reminded of these every time…
It may sound like yet another platitude, but when it comes to helping your branch network perform at its best, having deep accurate insights into what is really happening–at each branch and desktop--is critical. Your eyes can deceive you . Don’t believe…
Two pieces of cloth, by themselves, are nothing more than squares of material. Stitch them together and these two parts become one entity—one shirt, one coat, one dress. For companies, customer data exists in multiple forms, yet many lack the ability…
You may already know that thousands of organizations worldwide rely on Impact 360 Workforce Optimization (WFO) solutions to help increase customer satisfaction and loyalty, enhance products and services, reduce operating costs, and drive revenue and competitive…
Last week’s gathering of banking and insurance executives, technology providers, industry analysts and media demonstrated that innovation is alive and well in retail banking today.
By Jerome Brown
After several high profile security data breaches, The HIPAA Final Omnibus Rules Act has put healthcare providers on notice. The new standard, announced in January of this year, significantly increases financial penalties and expands the scope of these…
By Verint Connect Member
Verint continues to expand on analytics capabilities that allow customers to build stronger multichannel relationships, gain deeper insight into the customer experience and improve operational efficiencies. With our Voice of the Customer Analytics portfolio…
Many might say that innovation and banks don’t fit into the same category. Although retail banks are traditionally fairly conservative--their highly regulated industry makes them pretty “risk averse” when it comes to trying out new technology--several…
During a panel session at Celent’s Insight and Innovation Day , several retail banking leaders shared their perspectives on the current state of retail banking, describing how each organization was finding innovative ways to evolve the customer experience…
Join Verint in Seoul! Verint’s Daniel Ziv, vice president, voice of the customer analytics, is speaking at the Korea Call Center Management Conference on May 9. Taking place at the Grand Hilton Seoul Hotel, the keynote will address “Big Voice of the Customer…
By Verint Connect Member
Earth Day serves as an annual “event” designed to demonstrate support for environmental protection. Its name and concept were pioneered 1969 and taken international in 1990. Today, Earth Day is coordinated globally by the Earth Day Network and celebrated…
By Verint Connect Member
A U.S. television program called “The Voice” challenges musicians to perform onstage while judges listen with their backs turned, forced to identify the next great singer purely on the quality of the voice they hear. Based on the judges’ reactions, the…
These abbreviations might be familiar to many, but for clarification, WFM=workforce management and WFO=workforce optimization. Traditionally, WFM consisted of software solutions that helped with demand forecasting, planning and automated scheduling…
Regardless of industry, global reach and location, today’s organizations are looking for ways to meet their revenue generation, customer loyalty and cost containment goals across the enterprise. To that end, Verint recently launched several new business…
By Verint Connect Member
The Gartner 360 Summit kicked off this morning in San Diego, California, with the goal of sharing and collaborating on strategies and technologies that are enabling organizations to better understand and engage their customers. The conference began…
By Verint Connect Member
The Gartner 360 Summit continued today in San Diego, California, with comprehensive tracks that allow attendees to drill down on topics that most interest them, with track sessions tagged to attendees' job roles, experience levels and key focuses. Some…
When you’re a fighter pilot and your office is an F-18, there’s simply no room for error. More than ever, today’s global, fast-moving and highly connected marketplace presents an environment that’s increasingly unforgiving of poor planning, execution…
By Verint Connect Member
The Verint Systems Driving Innovation TM global user conference, taking place June 3-6 at the Baltimore Marriott Waterfront hotel, is quickly approaching. With more than 60 interactive breakout sessions to choose from, the conference offers something…
By Verint Connect Member
The Customer Experience Professionals Association (CXPA) annual Member Insight Exchange kicks off today in San Diego, California at the Hotel del Coronado. Our keynote speaker this afternoon is Jeanne Bliss, president of the consulting firm CustomerBliss…
By Jerome Brown
Today marks Day 2 of our annual customer conference taking place this week in Baltimore, Md. At this year’s event, we’re delighted to be hosting a record number of attendees that have traveled from more than 15 countries. As ever, at its core, Driving…
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