Functionality and behavior changes in WFM

To simplify the experience and improve system performance, on the Employee Requests page, the actions Add to Waitlist and Manually Add to Waitlist were merged into one action - Add to Waitlist.

To protect system performance, the Audit Viewer search was changed so that the Time of Event date range is required, can no longer be left empty, and cannot exceed 6 months. To search for audits for a period greater than 6 months, perform multiple searches.

In addition, the Audit Services API was updated to enhance system performance and expedite the retrieval of Audit details. This API serves as an internal component used by various system modules.

When publishing the schedule a second time with a few schedule changes, the number of audit entries has been reduced significantly. For shifts with no changes, there are no additional audit entries during the publishing or unpublishing processes.

In Cloud environments only, you can view audit entries using the Schedule History application. In both Cloud and On Prem environments, you can use the Audit Viewer application.

In Audit Viewer, searching for more than 30 days of data can slow system performance. For this reason, if you leave the Time Of Event field empty, the system automatically returns data for the previous 30 days.

When a recalculation is triggered for an approved time-off request, if the newly calculated hours differ from the original calculated hours, the system attempts to retain the original total hours by adding or subtracting hours from the request. This adjustment is only made for requests or events that use daily defaults. It is not made for requests or events that calculate accounted hours using reference schedules.

You can only bulk lock or unlock employee or pooler schedules, but not phantoms. In addition, you also cannot lock or unlock an individual phantom schedule.