Automated Accuracy Validation (Quality Bot)
If your Quality Bot license includes Automated Accuracy Validation, you can now set Data validation conditions in automated answer rules to validate data captured from an employee's screen against data in the interaction text or transcription. Automated Accuracy Validation verifies that information is communicated correctly by comparing recorded data values with the data values captured in the interaction text or transcription.
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Default summary format (Wrap Up Bot)
Wrap Up Bot now supports an enhanced default summary format that ensures privacy compliance while delivering clear, narrative summaries. Each summary includes the reason and outcome of the interaction, along with structured action items tailored to diverse business needs - making follow-ups more efficient and consistent.
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Bring Your Own Model (Wrap Up Bot)
Wrap Up Bot now supports Bring Your Own Model (BYOM) using Da Vinci GenAI Adapters. Da Vinci GenAI Adapters optimize your workflow by allowing you to directly integrate your own Generative AI services such as LLMs and prompt engineering with Wrap Up Bot to generate summaries.
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