In our recent Verint Webinar featuring Forrester’s Brendan Witcher and Sur La Table’s Rachel Frederick, we heard a riveting exploration of why less than 1% of customers say they’re having excellent experiences.
Meanwhile, senior leadership…
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Verint Speakers in July: Successfully Connecting Digital and In-Store CX + AI and Automation in the Airline Industry
Best Practice Roundtable: The Future of Workforce Optimization
July 12; Webinar
Join Verint’s Trudy Cannon, Director, GTM Strategy – Workforce Engagement, for this session at 1 p.m. ET. To best optimize your workforce, companies need to combine WFM, Quality…
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Did You Hear? Independent Research Firm Names Verint Workforce Engagement a Leader in WFO Evaluation
Verint Connect MemberToday Verint announced that its Workforce Engagement solution has been named a leader in The Forrester Wave: Workforce Optimization Platforms Q4 2021 report.*
According to the report, “Verint’s unified suite is a key strength; it spans end-to-end workforce…
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Verint Speakers in August: CX as a Growth Driver, Harnessing AI and Verint’s Total Economic Impact from Forrester
CX Megatrends to Watch in 2022
August 10; CRMXchange webinar
Join Verint’s Kelly Koelliker, Senior Director, Content Marketing, at 1 p.m. ET as she participates in this panel discussion. Are you curious about the most important trends for 2022? The panel…
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New Forrester Report Names Verint as a Strong Performer in Customer Feedback Management
Verint Connect MemberVerint is recognized as a Strong Performer in The Forrester Wave: Customer Feedback Management (CFM) Platforms, Q2 2021, which was released May 11, 2021.
The Forrester report noted that “Verint continues to provide CFM and VoC services to a large volume…
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Verint Speakers: RPA and Capacity Plans, Advances in IVR and New Banking CX Data
Destination CRM Webinar Event—Smart IVRs: For Better Customer Experiences
June 17; Online Webinar
Verint’s Michael Southworth, General Manager, Intelligent Self-Service, will present the above content at 2 p.m. ET. Interactive voice response…
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Join Us at CX San Francisco October 17-18, 2019
Forrester CXSF2019 will be held in beautiful San Francisco on October 17-18. As many of us know, one of the most effective ways to stand out in today’s crowded marketplace is through offering an exceptional customer experience (CX). Why not join us and…
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Transform Your Business with Knowledge Management
Modern business is global, scaled, outsourced and diffused. It can be difficult to identify where the center of today's businesses is located. Yet the most essential relationship businesses have is the one between the organization and its customer, a…
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Data Privacy Compliance: How to Navigate Your Business to Still Waters
A recent $5 billion fine levied against a well-known multi-national corporation shows that data privacy regulations are on the rise and shouldn't be taken lightly. To help our customers address this, in June 2019, Verint ran a webinar series, The Rising…
