Today Verint issued new consumer research that shows concerns about the security of their funds and protection against identity fraud are replacing “low or no fees” as key factors when choosing a new bank—among the top factors consumers consider are …

The Back Office & Branch: Key Contributors to Differentiated CX

August 10; Verint Webinar with The Financial Brand   

Join Verint’s Nicole Nevulis, Global Senior Director, Go-to-Market Strategy, and Juan Cabrera, Director, Branch Go-to-Market Strategy…

Like everything else in our lives, the pandemic has changed banking. Just as the virus has dramatically accelerated technology paradigm shifts—such as the adoption of cloud-based solutions to better enable remote work and connectivity—this also holds…

As we kick off the new year, we’re so excited that Verint® Engage®, the industry’s premier global customer engagement event and our biggest of the year is just a few months away. We can’t wait to be back in person with you June 13-16 at the Hyatt Regency…

Verint recently announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market Share Report.* 

According to the report, Verint’s five-year compounded annual growth rate (CAGR) between…

We want to see you at Engage21! Registration is now open for our annual Engage event—we will hold this event virtually again, this year on May 19-21. We’ve got great things in store for you.

Customer engagement grows more challenging, yet…

It’s that time again—registration is now open for our annual Engage event! We will hold this event virtually again this year. Verint Engage21 is May 19-21, 2021.

We all know customer engagement is critical to business success, but it’s getting…

Shopping Around: Retail CX in the Age of Amazon

March 12; Verint Webinar 

Verint’s Eric Head, VP, Experience Management, and Karly Szczepkowski, research analyst, will present “Shopping Around: Retail CX in the Age of Amazon” at 1 p.m. ET. The team will…

Many of you are focused on the contact center’s CX goals, such as agent performance and issue resolution. Plenty to think about all the time. However, you also want to avoid being a dreaded “silo,” right? 

No one in today’s highly competitive…

You’ve marked your calendar—but have you locked in your registration yet at our lowest rate? Discounts have been extended through January 31 for Engage, Verint’s global customer and partner conference in Dallas, Texas, May 18-21.

Enjoy…

Most customer journeys are not a one and done interaction. Many involve multiple touchpoints with the customer, and internally with your different support functions. So who does what? How do these functions differ? Is there an opportunity to improve efficiencies…

Though it’s commonly the main topic of discussion, technology is not the only element that defines the security industry. A manufacturer’s goal is to provide end users with the solutions they need to secure their people and property.

However…

Florida Artificial Intelligence Research Society (FLAIRS)

May 19-22; Sarasota, Florida 

Verint's Cynthia Freeman, research engineer, Intelligent Self-Service; and Ian Beaver, PhD, lead research engineer, Verint Intelligent Self-Service, will present …

While the term "fraud" can be used in a variety of applications and industries, its dictionary definition is clear and concise: wrongful or criminal deception intended to result in financial or personal gain. The possibility and consequences…

Next week workforce professionals will gather in Nashville for the Society of Workforce Planning Professionals (SWPP) Annual Conference.  One of the 60 informative sessions will be a presentation by Jeff Bretana, a Workforce Analyst at Navy Federal Credit…

Bank branches have gradually evolved over the last decade. In lieu of the traditional brick-and-mortar design with designated teller lines, sales and lobby areas, many banks are transitioning their branches into newer formats to modernize and meet market…

For more than 80 years, National Bank of Commerce (NBC) has provided financial services and support to the communities of the “Twin Ports” of Wisconsin and Minnesota. NBC relied on an analog video system to help enhance security and reduce fraud, and…

Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Saddletree Research’s Paul Stockford for Contact Center Pipeline about the major trends in customer engagement for 2018.

More than ever, the customer engagement center…