3 minute read
By Susanne Pitts
Posted in Customer Engagement
The Back Office & Branch: Key Contributors to Differentiated CX
August 10; Verint Webinar with The Financial Brand
Join Verint’s Nicole Nevulis, Global Senior Director, Go-to-Market Strategy, and Juan Cabrera, Director, Branch Go-to-Market Strategy, at 2 p.m. ET for this content. Digital disruption and new market entrants are changing the CX game. Banks that are differentiating themselves on CX are breaking down silos and connecting not just digital channels – but all channels, including their back-office operations and branch environments.
Attend this webinar to learn how connecting the back-office, branch and digital channels can:
Customer Service and CX Megatrends for 2023
August 11; CRMXchange webinar
Join Verint’s Aditi Mehta, Director, Product Marketing, as she joins this panel discussion at 1 p.m. ET. Are you prepared for 2023? Curious about the most important trends for 2023? Join this panel for a variety of topics that may change your ideas on customer interactions. Topics include:
How Great Organizations Empower Customer Experience Teams
August 17-18; DX Summit Virtual Lunch on Us* Event
* Each qualified attendee will receive a free $15 Uber Eats voucher to use during day one of the conference on August 17!
Join Verint’s David Singer, VP, Go-To-Market Strategy, both days to attend the session “Unlock the One Workforce Advantage to empower exceptional customer experience teams.” The session will teach you how to unlock the One Workforce Advantage to break down silos and empower your teams across your enterprise, resulting in streamlined, positive and impactful experiences for both your employees and your customers.
The Next Generation of Quality Programs—Delivering More Impact with Less Effort!
August 25; QATC webinar
Join Verint’s Tricia Manning, Director, Go-to-Market Strategy, Quality & Compliance, at 2 p.m. ET for this content. Are you monitoring only a small selection of agent interactions? You’re not alone. Many organizations review less than 3% of agent conversations—and often none that happen in their bot and digital channels. Learn why contact center quality monitoring programs are more critical than ever and how automation can deliver big wins for your business—improving quality processes, compliance adherence, agent coaching, and the customer experience.
Leverage New Customer Behavior Insights and Trends to Drive Customer Satisfaction and Business Growth
August 30; CXPA and Verint webinar
Join Verint’s Deneen Davis, Senior Manager, Customer Analytics, and Avanti Joglekar, Senior Content Marketing Manager, at 2 p.m. for this content. The Verint Experience Index Retail Report examines retail consumers’ behavior and preferences, which are essential to consider when fine-tuning your CX strategy—especially as you prepare for the upcoming Black Friday, Cyber Monday, and holiday shopping rush. With the highest level of investment seen in digital solutions since 2020, it’s an uncertain time for many retailers—finding a balance that offers exceptional online and in-store experiences isn’t straightforward.
The Verint Experience Index is a web panel survey report chronicling customer experiences across key industries. This new retail edition ranks the omnichannel experiences of the top U.S. retailers. Join this webinar to learn some intriguing results and what they mean for your business, including:
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