Recently, Verint’s Nicole Nevulis, Senior Director of Go-to-Market Strategy, was interviewed by The Financial Brand’s Jim Marous on the impact the back office has on banking customer experience. You can listen to the full podcast here: Your…

DenizBank, a large financial services organization based in Turkey, faced the challenge of transitioning over 2,000 agents to work-from-home at the start of the pandemic. To provide their customers with the quality of service they expect, DenizBank turned…

Verint APAC Engage 2022

September 1-2; Sydney, Australia 

Verint APAC Engage 2022 is the region's largest conference dedicated to contact centre and customer experience professionals. This packed two-day agenda is full of keynote and breakout sessions…

Today Verint issued new consumer research that shows concerns about the security of their funds and protection against identity fraud are replacing “low or no fees” as key factors when choosing a new bank—among the top factors consumers consider are …

The Back Office & Branch: Key Contributors to Differentiated CX

August 10; Verint Webinar with The Financial Brand   

Join Verint’s Nicole Nevulis, Global Senior Director, Go-to-Market Strategy, and Juan Cabrera, Director, Branch Go-to-Market Strategy…

It’s a fact: The technology market moves in cycles. The purchase, deployment, and maintenance of security systems have been a traditional process in the past. You’ve selected the video system that works for your organization, and your systems integrator…

We have some exciting news to share with you about our commitment to helping you modernize your bank’s fraud and security programs while optimizing your budget. 

Introducing Verint Edge VMS-as-a-Service. The introduction of this new offering lowers…

Speech Analytics in the Contact Center

June 1; Webinar 

Verint’s Kelly Koelliker, Senior Director of Content Marketing, will present this content at 2 p.m. ET. Topics covered will include how technology has changed speech analytics, including: 

Global CX Forum

May 2-3; Camino Real Polanco Hotel, Mexico City 

Verint’s Jason Valdina, Senior Director of Engagement Channel Go to Market Strategy, will present “The Art of Customer Conversations: The 6 stages of the conversational customer journey”…

Banks have continually been at the forefront of security due to enormous cash stores, valuable assets, and consumer data—as well as the financial, regulatory, and brand consequences of any breach, physical or cyber-attack.  

However, the intersection…

BNP Paribas Poland supports 3.9 million customers through almost 460 bank branches. The organization is a subsidiary of BNP Paribas, the European Union’s leading bank, operating in 68 countries with more than 193,000 employees. Already supporting 1.3…

As we come out of the dramatic branch closures and shift to digital channels caused by the pandemic, banks are asking themselves: Where do I need branches, and when should they be kept open?

Now some might be skeptical about the need for a bank branch…

Like everything else in our lives, the pandemic has changed banking. Just as the virus has dramatically accelerated technology paradigm shifts—such as the adoption of cloud-based solutions to better enable remote work and connectivity—this also holds…

PanAgora Pharma CX Tech Summit

October 6; Online event

Join Verint’s Megan Brown, VP, Cognitive Solutions, Verint Intelligent Self-Service, for “A Smart Start: Pre-Built Intelligence to Drive Your Digital Transformation” at 10:45 a.m. EDT. Although businesses…

Big data analytics continues to be a key factor advancing innovations within security and surveillance platforms for financial institutions. A prominent discussion in the market today centers on video analytics and implementations for the “edge” or the…

For the second year in a row Verint pulled off another amazing virtual conference. Engage21 was held May 19-21 for thousands of participants representing over 80 countries. The theme of Boundless Possibilities was addressed in over 60 keynote, breakout…

Digital Banking's Role in Maintaining Customer Relationships

July 7, 2 p.m. ET; Webinar series 

Join Verint’s Kerim Tumay, Vice President of Marketing, Kiran Analytics (a Verint Company), Eric Head, Vice President, Experience Leadership, and Karly…

We’ve been surveying Customer Satisfaction (CSAT) & Net Promoter Score (NPS) with the top banks for years as part of our Verint Experience Index: Banking edition.

Last year’s report was interesting because we were able to get two surveys…

The Future of Community

June 3; Community Roundtable Tech Thursdays

Join Verint’s Jen Snell, VP Product Strategy + Marketing, Verint Self-Service, for this roundtable discussion at noon ET. This discussion will be a deep-dive conversation into the future…

We had a full slate of fantastic Experience Management (XM) clients sharing experiences and best practices at our annual conference, Engage21.

Fortunately, we have recordings of all their presentations, and I highly recommend that you take some time…

Let’s be honest—last year threw us a curveball we couldn't have anticipated.

Looking ahead, we're remaining focused on our key growth drivers: investing in technology, developing partnerships, and building new geographies. We will continue…

Digital transformation is a phrase that spans many industries but for financial institutions, it largely refers to the shift to online and mobile services—a transition that has been sped up by the COVID-19 pandemic. 

The abrupt, forced shift to social…

If there’s anything the banking industry has learned in 2020, it’s that innovation is the key to success. The physical and virtual worlds are integrating more every day, and technology is reshaping the future of the industry and customers’…

In a new Forbes article, David A. Teich points out that the attention on technology and risk in financial institutions has traditionally been on transactions—which is sensible due to the large volume of transactions at risk from fraud, hacking and other…

Our recent webinar, “Convergence of Fraud, Physical Security and AI to Increase ROI,” tackled the growth of convergence, the integration of physical and virtual security to protect organizations from malicious attacks. 

The explosion of connectivity…