DenizBank, a large financial services organization based in Turkey, faced the challenge of transitioning over 2,000 agents to work-from-home at the start of the pandemic. To provide their customers with the quality of service they expect, DenizBank turned…

Today Verint issued new consumer research that shows concerns about the security of their funds and protection against identity fraud are replacing “low or no fees” as key factors when choosing a new bank—among the top factors consumers consider are …

The Back Office & Branch: Key Contributors to Differentiated CX

August 10; Verint Webinar with The Financial Brand   

Join Verint’s Nicole Nevulis, Global Senior Director, Go-to-Market Strategy, and Juan Cabrera, Director, Branch Go-to-Market Strategy…

Best Practice Roundtable: The Future of Workforce Optimization

July 12; Webinar 

Join Verint’s Trudy Cannon, Director, GTM Strategy – Workforce Engagement, for this session at 1 p.m. ET. To best optimize your workforce, companies need to combine WFM, Quality…

It’s a fact: The technology market moves in cycles. The purchase, deployment, and maintenance of security systems have been a traditional process in the past. You’ve selected the video system that works for your organization, and your systems integrator…

Banks have continually been at the forefront of security due to enormous cash stores, valuable assets, and consumer data—as well as the financial, regulatory, and brand consequences of any breach, physical or cyber-attack.  

However, the intersection…

BNP Paribas Poland supports 3.9 million customers through almost 460 bank branches. The organization is a subsidiary of BNP Paribas, the European Union’s leading bank, operating in 68 countries with more than 193,000 employees. Already supporting 1.3…

As we come out of the dramatic branch closures and shift to digital channels caused by the pandemic, banks are asking themselves: Where do I need branches, and when should they be kept open?

Now some might be skeptical about the need for a bank branch…

Like everything else in our lives, the pandemic has changed banking. Just as the virus has dramatically accelerated technology paradigm shifts—such as the adoption of cloud-based solutions to better enable remote work and connectivity—this also holds…

As we look back on the early months of 2021, we also look ahead to the future. Despite the unanticipated challenges in the past few months with the rise in COVID cases linked to the Delta Variant, we see a bright future and continue to find ways to help…

Big data analytics continues to be a key factor advancing innovations within security and surveillance platforms for financial institutions. A prominent discussion in the market today centers on video analytics and implementations for the “edge” or the…

For years, we saw conversational artificial intelligence discussed as a novelty. It was a nascent, untested technology that, at best, could be used for narrow use cases—and only in certain industries.

As we all know, that’s changed.

Conversational…

For the second year in a row Verint pulled off another amazing virtual conference. Engage21 was held May 19-21 for thousands of participants representing over 80 countries. The theme of Boundless Possibilities was addressed in over 60 keynote, breakout…

Digital Banking's Role in Maintaining Customer Relationships

July 7, 2 p.m. ET; Webinar series 

Join Verint’s Kerim Tumay, Vice President of Marketing, Kiran Analytics (a Verint Company), Eric Head, Vice President, Experience Leadership, and Karly…

We’ve been surveying Customer Satisfaction (CSAT) & Net Promoter Score (NPS) with the top banks for years as part of our Verint Experience Index: Banking edition.

Last year’s report was interesting because we were able to get two surveys…

Let’s be honest—last year threw us a curveball we couldn't have anticipated.

Looking ahead, we're remaining focused on our key growth drivers: investing in technology, developing partnerships, and building new geographies. We will continue…

ATM crime has been on the rise for some time; in early 2020, there were reports of an uptick in ATM thefts in St. Louis, Chicago, Baltimore and other major cities, as well as the bombing of ATMs in Florida. Reportedly, authorities have attributed this…

Digital transformation is a phrase that spans many industries but for financial institutions, it largely refers to the shift to online and mobile services—a transition that has been sped up by the COVID-19 pandemic. 

The abrupt, forced shift to social…

If there’s anything the banking industry has learned in 2020, it’s that innovation is the key to success. The physical and virtual worlds are integrating more every day, and technology is reshaping the future of the industry and customers’…

In a new Forbes article, David A. Teich points out that the attention on technology and risk in financial institutions has traditionally been on transactions—which is sensible due to the large volume of transactions at risk from fraud, hacking and other…

Our recent webinar, “Convergence of Fraud, Physical Security and AI to Increase ROI,” tackled the growth of convergence, the integration of physical and virtual security to protect organizations from malicious attacks. 

The explosion of connectivity…

The physical and virtual worlds are integrating more and more every day.

This explosion of connectivity has left organizations facing ever-increasing risks—not just from cyber-attacks, but also physical security vulnerabilities—unless they make some changes…

The pandemic has undoubtedly shaken up the way financial institutions do business; the physical delivery of retail banking, the financial lives of customers, and relationships with employees are all forging new normals. 

Adjusting to these new processes…

A report by The Association of Certified Fraud Examiners found that organizations lose about five percent of their annual revenues to fraud, putting potential global fraud losses near $4 trillion.

With technology driving the growth of fast fraud and creating…

If you’ve been in the technology industry for any amount of time, you’re likely familiar with the prevalence of buzzwords. They can be both relevant and nonsensical: some are truly beneficial and impactful, while others are too broad and can create confusion…