Firstsource Leverages Analytics to Set New Benchmarks

In a recent ETCIO.com article, Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.

After addressing these issues, some of the company’s customers saw major cost reductions. Read more about these significant results.