Firstsource Leverages Analytics to Set New Benchmarks

By Susanne Pitts

1 minute read

Firstsource Leverages Analytics to Set New Benchmarks

By Susanne Pitts

Posted in Customer Engagement

iStock-607493026_colored light bulbs_resized.pngIn a recent ETCIO.com article, Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.

After addressing these issues, some of the company’s customers saw major cost reductions. Read more about these significant results.

 

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  • The small hamburger restaurant named as McDonald’s (McD) now, was started in the year 1940 by two brothers Maurice and Richard McDonald in San Bernardino, California.                                                                                                                                                                                                                                                                   mcdvoice   |
    mcdvoice.com   |
    www.mcdvoice.com

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