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  • Engagement Management 15.3 FP5 HFR 10 Released

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    Engagement Management 15.3 FP5 HFR10 is now available for download. To obtain the HFR, access the download link here To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in thi...

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  • Engagement Management 15.3 FP8 HFR 3 Released

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    Engagement Management 15.3 FP8 HFR3 is now available for download. To obtain the HFR, access the download link here To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...

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  • Engagement Management 15.3 FP8 HFR 2 Released

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    Engagement Management 15.3 FP8 HFR2 is now available for download. To obtain the HFR, access the download link using Internet Explorer - there is a known issue with other browsers which we are working to resolve To view the Releas...

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  • Engagement Management 14R1 SP4 HFR29 Released

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    Engagement Management 14R1 SP4 HFR 29 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve The Releas...

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  • Engagement Management 15.3 FP7 HFR 5 Released

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    Engagement Management 15.3 FP7 HFR 5 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the Rele...

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  • Engagement Management 15.3 FP8 HFR 1 Released

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    Engagement Management 15.3 FP8 HFR1 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the R...

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  • Updates to Engagement Management Deprecated and Removed Features

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    Engagement Management 15.3 FP8 Product Information contains the latest Deprecation Guide . This lists all of the currently deprecated and removed features. It includes a description, rationale and timeline for each deprecation or removal. The use...

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  • Engagement Management 15.3 FP8 Released

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    We are pleased to announce the general availability (GA) of Engagement Management 15.3 FP8. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: Agent Desktop Embedded M...

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  • Engagement Management 15.3 FP5 HFR 9 Released

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    Engagement Management 15.3 FP5 HFR 9 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the...

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  • Engagement Management 15.3 FP7 HFR 3 Released

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    Engagement Management 15.3 FP7 HFR3 is now available for download. To obtain the HFR use Internet Explorer to access the download link here - there is a known issue with other browsers which we are working to resolve To view the Releas...

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  • Engagement Management 15.3 FP7 HFR 2 Released

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    Engagement Management 15.3 FP7 HFR2 is now available for download. To obtain the HFR, access the download link using Internet Explorer - there is a known issue with other browsers which we are working to resolve To view the Release Notes&nb...

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  • Engagement Management 15.3 FP7 HFR 1 Released

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    Engagement Management 15.3 FP7 HFR1 is now available for download. To obtain the HFR, access the following download link . To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...

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  • Engagement Management 15.3 FP6 HFR 2 Released

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    Engagement Management 15.3 FP6 HFR2 is now available for download. To obtain the HFR access the following download link . To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Manage...

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  • Engagement Management 15.3 FP3 HFR 15 Released

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    Engagement Management 15.3 FP3 HFR 15 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

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  • Engagement Management 15.3 FP7 Released

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    We are pleased to announce the general availability of Engagement Management 15.3 FP7. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: New Interaction Notification API A...

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  • Engagement Management 15.3 FP5 HFR 8 Released

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    Engagement Management 15.3 FP5 HFR 8 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Managem...

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  • Engagement Management 15.3 FP6 HFR 1 Released

    By 

    Engagement Management 15.3 FP6 HFR 1 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management i...

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  • Engagement Management 15.3 FP5 HFR 7 Released

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    Engagement Management 15.3 FP5 HFR 7 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Manage...

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  • Engagement Management 15.1 FP3 HFR 10 available

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    Engagement Management 15.1 FP3 HFR 10 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

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  • Engagement Management 15.3 FP3 HFR 14 Released

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    Engagement Management 15.3 FP3 HFR 14 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

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  • Engagement Management 15.3 FP5 HFR 6 Released

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    Engagement Management 15.3 FP5 HFR 6 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management in th...

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  • Engagement Management 15.3 FP3 HFR 13 Released

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    Engagement Management 15.3 FP3 HFR 13 is now available for download. To obtain the HFR access the following download link To view the Release Notes which contain a list of all fixes and enhancements made to Engagement Management ...

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  • Engagement Management 15.3 FP6 Released

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    Engagement Management 15.3 FP6 is now available for download. This release delivers key improvements which impact security, configuration, behavior and general usage. Highlights below: New Adaptive Framework allows user to integrate external web app…

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  • Engagement Management 15.3 FP5 HFR 4 Released

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    Engagement Management 15.3 FP5 HFR 4 is now available for download. To obtain the HFR please raise a Helpdesk ticket with Product Fulfilment or contact your account manager. To view the Release Notes which contain a list of all fixes and enhancement…

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  • Engagement Management 15.3 FP5 HFR 5 Released

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    Engagement Management 15.3 FP5 HFR 5 is now available for download. To obtain the HFR please raise a Helpdesk ticket with Product Fulfilment or contact your account manager. To view the Release Notes which contain a list of all fixes and enhancement…

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