Verint Identity authenticates federated users through your Identity Provider (IdP). When Verint Identity sends an authentication request for a user, the request includes a user identifier. If the IdP does not recognize the identifier, the user cannot sign in to Verint Identity-enabled products. If this issue occurs, Identity Management administrators can reset the IdP link to synchronize details for that user.
Typically, identifier issues can develop if a user account is deleted and recreated in the IdP but not in Identity Management, or if there is a delay before the user signs in after their Identity Management profile is created.
Procedure 1
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Under User Management, select Users.
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From the list of users, locate the row for the user.
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Under Actions, select the menu option (three vertical dots).
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Select Reset IdP Link.
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At the prompt, select OK.
Procedure 2
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Under User Management, select Users.
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From the list of users, locate the user and select their user name.
Each user name links to the information that an Identity Management administrator can view or edit for a user. -
Select Reset IdP Link.
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At the prompt, select OK.