Administrators use the Identity Management portal to view and manage user provisioning details, activate and deactivate accounts, and for users authenticated through the Identity Service, password resets.
User provisioning
Each user managed by Identity Management has a user profile that contains their provisioning information such as user ID, email address, and user name.
Identity Management profiles for federated users include the provisioning information held by their Identity Provider (IdP):
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If your IdP is set up to provide Identity Management with provisioning details automatically, user profiles are created and updated automatically from the information held by your IdP.
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If Identity Management does not receive provisioning details automatically, you can create profiles for federated users manually. By replicating the information held by your IdP into Identity Management profiles, you can use Identity Management to control user access to Verint Identity-enabled products by deactivating and activating users.
Non-federated users require user provisioning through Identity Management, which provides them with the accounts and credentials they need for Single Sign On (SSO) across all of their Verint Identity-enabled products. Identity Management also authenticates users when they access their Verint-identity enabled products.
For profiles that need to be created manually, Identity Management administrators can use the Import Users wizard to import data for a maximum of 5000 users at a time from a comma-separated values (CSV) file, or create each profile individually.
The Identity Management portal lists the profiles for both federated and non-federated users.
Access control
Activating and deactivating users through Identity Management controls their access to Verint Identity-enabled products. Deactivation prevents a user from signing in to Verint products until they are activated again.
Password resets
Administrators initiate password resets for users authenticated through Verint Identity Management.
IdP link resets
Rarely, a federated user can experience an issue signing in to a Verint Identity-enabled product with valid credentials. This issue can occur if the user is deleted and recreated again in the IdP, or if there is a delay before the user signs in after their Identity Management profile has been created. Identity Management administrators can reset the IdP link from the Identity Management portal to clear the issue.
Administration
To share administration responsibilities, administrators can promote other users to the Verint Identity Management administrator role.
What are federated and non-federated users?
View activated or deactivated users