Multi-factor authentication (MFA), also known as two-step verification, adds an extra layer of security to an account by requiring more than just a password for sign-in. Typically, MFA requires you to enter a code displayed on your computer into an app on your phone (or the other way around) to confirm it's you.
If Verint has enabled MFA for your company or organization and a user can no longer use their device to sign in with MFA (for example, the user has lost their phone), a Verint Identity Management administrator can reset MFA for the user in the Identity Management portal. This action is equivalent to removing the user's MFA registration and requires the user to set up MFA again on another phone.
Procedure 1
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Under User Management, select Users.
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From the list of users, locate the row for the user.
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Under Actions, select the menu option (three vertical dots).
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Select Reset MFA.
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At the prompt, select OK.
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Ask the user to set up MFA again on another phone.
Procedure 2
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Under User Management, select Users.
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From the list of users, locate the user and select their user name.
Each user name links to the information that an Identity Management administrator can view or edit for a user. -
Select Reset MFA.
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At the prompt, select OK.
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Ask the user to set up MFA again on another phone.